Refund Policy

1. Subscription Payments Are Non-Refundable

When you purchase a subscription plan on Abhiroopam (Trial upgrade, Scout, or Hawk), you are paying for immediate access to the platform's features and data tools for the duration of your subscription period. Once payment is processed:

• Refunds are not issued for unused days remaining in your subscription period
• Refunds are not issued if you choose not to use the platform after subscribing
• Refunds are not issued for dissatisfaction with features, data, or analysis outputs
• Refunds are not issued due to technical issues outside our reasonable control
• Partial refunds are not issued except in eligible cases described in sections 4 and 7 below

2. Free Trial

Abhiroopam offers a 30-day free trial to all new users upon registration. This trial gives you full access to evaluate the platform before making any payment decision. We strongly encourage you to make full use of the trial period before subscribing to a paid plan. The existence of a free trial reinforces our no-refund policy — you have the opportunity to assess the platform at zero cost before committing.

3. No Refunds for Cancellation

If you choose to stop using Abhiroopam before your subscription period ends, your access will continue until the end of the paid period. No refund will be issued for the remaining unused time. There is no pro-rata refund for early cancellation.

4. Duplicate Payments

In the event of a verified duplicate charge arising from a technical error on our payment processor's side, we will investigate and resolve the issue. A duplicate payment credit or reversal may be issued at our sole discretion after verification. To report a duplicate payment, contact us via Telegram support with your payment reference within 7 days of the transaction.

5. Platform Unavailability

Abhiroopam makes reasonable efforts to maintain platform availability. However, temporary downtime, maintenance windows, or data delays do not constitute grounds for a refund. Subscription fees are charged for access to the platform, not for guaranteed uptime or uninterrupted data delivery.

6. Chargebacks

Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us is a violation of this policy. If a chargeback is filed, we reserve the right to suspend or permanently terminate your account immediately. We will provide full transaction records and this refund policy to the payment processor in response to any dispute.

7. Statutory Rights

Nothing in this policy is intended to exclude or limit any statutory rights you may have under applicable Indian consumer protection law. If you believe you have a statutory entitlement to a refund, contact us via Telegram support and we will assess your case in accordance with applicable law.

8. Contact

For any payment-related queries, reach us via Telegram support. We will respond within 2 business days.